RESERVATION INFORMATION AND CONDITIONS
The purchase of the itinerary is subject to acceptance of the terms and conditions below. By purchasing any of the products or services included in your custom itinerary, you agree to be bound by these terms.
A non-refundable deposit of 50% of your trip USD is required at time of booking to secure a space. A confirmation itinerary, along with meeting location, final balance, and “what to bring” information will be sent to you upon receipt of your deposit. The remaining balance is due prior to the first trip departure. Prices are subject to change without notice.
All prices quoted both on the website, in the itinerary and through any other means of communication are all quoted in United States Dollars (USD). By purchasing the itinerary, you acknowledge that you have read the final version of the itinerary and agree to acceptance of all products and services included in the total price.
CANCELLATION and REFUNDS
- Cancellation and Refund Policy: Boquete Outdoor Adventures tours only.
- 9 days or more before tour: 100% REFUNDABLE (minus booking fee)
- 4-8 days before tour: 50% REFUNDABLE (minus booking fee)
- 0-3 days before trip: NON-REFUNDABLE
- No refunds on NO SHOWS or unused portions of trips.
- No refunds on holiday weeks.
- Passengers must notify Boquete Outdoor Adventures about any cancellation in writing, via email or the Contact Form, and it must be approved by an appropriate BOA representative.
- REFUND and BOOKING FEE: If you are eligible for a refund, there will be a $10 per person per tour booking fee to cover our costs for making any changes to your reservation. We can issue a refund by credit card, cash, or through Paypal where the client will absorb any Paypal Fee (Paypal Fees are around 3-5% of the total).
- For hotel, airfare, third-party reservations, or tours not supplied directly by BOA, the cancellation policy of the hotel, airline, or other company will supersede these terms.
LARGE GROUP TRIPS
BOA requires 50% non-refundable deposit to reserve the spaces. The remaining balance must be paid 21 days prior to the trip. Group Trips are non-refundable within 21 days of the trip.
Travel insurance and medical insurance is recommended for travelers booked on Boquete Outdoor Adventures tours.
Hospital facilities for serious problems are often unavailable and evacuation can be prolonged, difficult, and expensive. Boquete Outdoor Adventures S.A. assumes no liability regarding provision of medical care if the accident was not the fault of Boquete Outdoor Adventures S.A.
TRANSFERS / CREDIT
Clients who cancel more than 3 days prior to departure may have the option to apply their payment/deposit as a credit to another Boquete Outdoor Adventures S.A.. adventure within 1 year from the date of cancellation. Clients must request a credit voucher (either by email or in person).
It is very rare that we would cancel a trip due to weather. Only if there is an extreme weather circumstance that we deem unsafe, we would cancel the trip and offer a full refund. However, most of our trips are not affected by weather, and if there is some of rain, the trip still goes rain or shine (recommended to bring a rain jacket to the tropics June-November). Please refer to individual tour descriptions for specific location and weather impact.
Boquete Outdoor Adventures S.A. reserves the right to cancel any trip due to inadequate sign-up making the trip economically unfeasible to operate. Most Boquete Outdoor Adventures S.A. trips are guaranteed with a minimum of two travelers, with some trips having a four person minimum. In cases where the tour is not economically feasible, Boquete Outdoor Adventures S.A. will inform clients prior to cancellation. A full refund of the cost is given, but Boquete Outdoor Adventures S.A. is not responsible for additional expenses incurred by members preparing for the trip (i.e. nonrefundable air tickets, clothing, equipment, medical expenses). The company reserves the right to withdraw, alter or otherwise modify tours, itineraries, specific programs or activities at any time and without notice.
CANCELLED TRIPS (part 2)
Boquete Outdoor Adventures S.A. reserves the right to cancel any trip due to weather, government restrictions or regulations, protesting, strikes, thefts, pilferage, force majeure, or civil disturbances. The hydroelectric projects have dammed the rivers, and daily water release is dependent on government decisions in Panama City. If there is no release of water on any given day, the rafting trip may be changed to another river at the decision of Boquete Outdoor Adventures S.A. If the trip is cancelled, for the passenger, Boquete Outdoor Adventures S.A. will (1) provide alternate available trips to choose from or (2) refund the trip. The passenger agrees that risks are involved on rafting trips, which can include cancellations due to limited water in the rivers. No further liability will be assumed by Boquete Outdoor Adventures S.A.
RESPONSIBILITIES OF TRIP MEMBERS
Adventure participants have certain responsibilities to Boquete Outdoor Adventures S.A. and to other trip members. Each traveler is responsible for understanding the conditions implied in the trip itinerary and selecting a trip (in consultation with Boquete Outdoor Adventures S.A.) that is appropriate to their interests and abilities, and for preparing for the trip by studying the trip itinerary and supplemental trip information on the website of Boquete Outdoor Adventures S.A.
LIMITATIONS OF LIABILITY
Boquete Outdoor Adventures S.A. hereafter referred to as the company, acts as agents for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may be occasioned for any reason, including, but not limited to, any defect in a vehicle, the acts or default of any company or person engaged in conveying a passenger, acts of God, detention; delays or expenses arising from quarantine, strikes, thefts, pilferage, force majeure, civil disturbances, government restrictions or regulations; accidents by aircraft, boat, bicycle or motor vehicle, or in any hotel, inn, restaurant or accommodation; failure of any means of transportation to arrive or depart as scheduled or changes in transit, hotel, inn, guest house or camping services. The passenger understands that during the course of the trip certain risks and dangers may occur, including but not limited to the hazards of traveling in mountainous forces of nature. The passenger agrees to assume all risks associated with the journey and agrees that no liability will attach to the company or its outfitters, employees or agents, or to any member of the tour group in respect of death, personal injury, illness or delay of the passenger, or for any loss of or damage to the property of the passenger during the course of the trip, howsoever caused. The company reserves the right to decline, to accept, or to retain any person as a member of any party at any time.
Boquete Outdoor Adventures S.A. reserves the right to take photographic or film records of any of its trips, and to use such photographic or film records for promotional and/or commercial purposes.
RELEASE AND ASSUMPTION OF RISK
All trip members will be required to sign the following release and assumption of risk prior to the trip:
“I understand and accept that an adventure trip with Boquete Outdoor Adventures (hereinafter “BOA”) exposes me to many hazards and elements of danger, and that participation in a trip entails risk of danger to property, personal injury, and loss of life. I hereby assume all risk of injury or loss of life to myself and loss of or damage to property arising out of participation in any BOA travel trip(s) I am about to undertake. This Release and Assumption of Risk shall be governed by the laws of Panama.
In consideration of BOA furnishing services to enable to me to participate in the BOA travel trip(s), I hereby release and hold harmless Boquete Outdoor Adventures, its officers, agents, and employees (hereinafter “BOA”) from any and all liability to me or to my heirs or personal representatives for any loss or damage to property, personal injury, or loss of life, which I may sustain while participating in such trip(s). It is my intent by this Release and Assumption of Risk to release BOA and hold it harmless from all liability for any such property loss or damage, personal injury, or loss of life, whether caused by or whether based upon breach of contract, breach of warranty, or any other legal theory.
I further agree that I will not sue BOA for any damage, injury, or loss of life on my own behalf or on behalf of or on account of damage, personal injury, or loss of life to anyone with whom I have a special relationship (such as a spouse or child), whether the loss, damage, injury, or loss of life is caused by any other means.
I hereby grant BOA the unrestricted right to use my picture and name for promotional purposes without further consideration. I understand that my email will not be used or sold for commercial purposes; BOA has the right to contact me through email and send follow up requests for reviews and feedback through third-party companies.”
RELEVO DE RESPONSABILIDAD Y ASUNCIÓN DE RIESGO
“Entiendo y acepto que un viaje con Boquete Outdoor Adventures me expone a muchos riesgos y elementos de peligro y que la participación en el viaje implica poner en riesgo propiedades, lesiones físicas y hasta mi propia vida. Por este medio asumo todo riesgo de lesiones físicas o pérdida de la vida o pérdida o daño a la propiedad que se deba a mi participación en un viaje Boquete Outdoor Adventures que estoy a punto de realizar.
Con respecto a los servicios proporcionados por BOA que me permiten participar en sus viajes libero la responsabilidad por este medio a BOA, sus oficiales, agentes y empleados (BOA) de alguna situación por no seguir instrucciones ofrecidas por los representantes de la Empresa en este caso nuestros guías, relevo de toda responsabilidad por cualquier pérdida o daño a propiedad, lesiones físicas o pérdida de la vida que pueda sufrir al participar de este viaje. Mi intención con este documento es liberar y mantener libre de toda responsabilidad a la empresa Boquete Outdoor Adventures por cualquiera situación u otra teoría legal que se presente durante el viaje de aventura que vamos a realizar.
Estoy de acuerdo que no demandaré a BOA por ningún daño, lesión o pérdida de la vida con la que tengo relación especial ( como cónyugue, hijo o padres) ya que al firmar este documento certifico que es una aventura de riesgo y estoy de acuerdo con lo señalado anteriormente.
Yo por este medio concedo a BOA el derecho de utilizar fotos del viaje en este caso fotos mias y mi nombre para propósitos promocionales sin previo aviso. Entiendo que mi correo electrónico no será utilizada o vendida con fines comerciales; BOA tiene el derecho de ponerse en contacto conmigo a través de correo electrónico y enviar solicitudes de seguimiento de comentarios y sugerencias a través de la empresas no se limitan a TripAdvisor. Este Relevo de Responsabilidad y Asunción de Riesgo serán gobernadas según las leyes de Panamá.”